Chestnut Avenue, Carcroft Doncaster, DN6 8AG
Telephone: 01302 723510 / 01302 723406
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Princess Street, Woodlands Doncaster, DN6 7LX | Telephone: 01302 723406 / 01302 723510
This practice holds a Zero Tolerance policy, this means the Practice will not accept abusive and violent behaviour towards GP’s, staff or other patients.
The Practice has a duty of care for the health and safety of its staff and also has legal responsibility to provide a safe and secure environment. All Patients are expected to behave in an acceptable manner (face-face or telephone) and violent and abusive behaviour towards staff or other patients may result in removal from our Practice or even legal proceedings.
Threatening behaviour or actual physical abuse towards any doctor or other member of staff will be reported to the Police.
We expect all patients to be responsible and avoid attending the Surgery if under the influence of illegal drugs or alcohol. Alteration of prescriptions is illegal and will not be tolerated
If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.
Our Staff have the right to be treated with dignity and respect at all times.
They should be able to do their jobs without being PHYSICALLY or VERBALLY ABUSED.
Anyone found abusing the staff in person or on the telephone will be asked to leave the practice. This behaviour will NOT be tolerated.
In exceptional circumstances, a breakdown may occur between a doctor and his patient. If the breakdown is of a serious nature e.g. serious physical or verbal abuse to any member of the practice team, the doctors may feel that the doctor/patient relationship has been compromised. Steps may be taken to have the patient removed from the doctor’s list. Where possible, conciliation would always be the preferred route. Reasons for removal will be given in writing.