Zero Tolerance

This practice holds a Zero Tolerance policy, this means the Practice will not accept abusive and violent behaviour towards GP’s, staff or other patients.

The Practice has a duty of care for the health and safety of its staff and also has legal responsibility to provide a safe and secure environment.  All Patients are expected to behave in an acceptable manner (face-face or telephone) and violent and abusive behaviour towards staff or other patients may result in removal from our Practice or even legal proceedings.

Threatening behaviour or actual physical abuse towards any doctor or other member of staff will be reported to the Police.

We expect all patients to be responsible and avoid attending the Surgery if under the influence of illegal drugs or alcohol.  Alteration of prescriptions is illegal and will not be tolerated

If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.

Examples of unacceptable standards of behaviour

• Violence.
• Excessive noise eg recurrent loud or intrusive conversation or shouting.
• Threatening or abusive language involving swearing or offence remarks.
• Derogatory racial or sexual remarks.
• Malicious allegations relating to members of staff, other patients or visitors.
• Offensive sexual gestures or behaviours.
• Abusing alcohol or drugs on practice premises.
• Drug dealing on practice premises.
• Wilful damage to practice property.
• Threats or threatening behaviour.
• Theft